Satisfaction Guarantee, Consumer Code DECREE 206/05.
With online shop of Italian food typical products ( Bottega Dei Prodotti Tipici.it ) you have 30 days from delivery to change your mind and give us back the articles which do not satisfy you, without giving any reason, except in the case that they are products that by their nature can not be returned.
If you have placed an order and while we've rethought before shipment to cancel just send us an e-mail with your order number to cancel.
The first customers to enjoy the quality and excellence of the products we are.
An essential requirement is that the product is not used.
For more information please contact us, our customer service is at your disposal for any information.
The right of withdrawal is excluded in the following cases provided for by art. 59 of the Consumer Code:
a) service contracts after the complete provision of the service if the execution began with the express agreement of the consumer and with the acceptance of the loss of the right of withdrawal following the full execution of the contract by the professional;
b) the supply of goods or services whose price is linked to fluctuations in the financial market that the trader is not able to control and which may occur during the withdrawal period;
c) the supply of goods made to measure or clearly personalized;
d) the supply of goods that are liable to deteriorate or expire rapidly;
e) the supply of sealed goods that can not be returned for hygienic reasons or related to health protection and have been opened after delivery;
f) the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods;
g) the supply of alcoholic beverages, the price of which has been agreed upon at the time of conclusion of the sales contract, whose delivery can take place only after thirty days and whose actual value depends on fluctuations on the market that can not be controlled by the professional;
h) contracts in which the consumer has specifically requested a visit by the professional for the purpose of carrying out urgent repairs or maintenance. If, on the occasion of such a visit, the professional provides services in addition to those specifically requested by the consumer or goods other than the spare parts necessary for maintenance or repairs, the right of withdrawal applies to such additional services or goods;
i) the provision of sealed audio or video recordings or sealed computer software that has been opened after delivery;
j) the supply of newspapers, periodicals and magazines with the exception of subscription contracts for the provision of such publications;
k) contracts concluded at a public auction;
(l) the provision of accommodation for non-residential purposes, the transport of goods, car rental services, catering services or services relating to leisure activities where the contract provides for a specific date or period of performance;
m) the provision of digital content through non-material support if the execution began with the express agreement of the consumer and with his acceptance of the fact that in this case he would lose the right of withdrawal.